When the phone is not connected to WhatsApp web, it could be a major crisis situation. This is especially so if you’re working on your PC or laptop and want to avoid the hassle of checking your phone to see who has sent a text on WhatsApp.

Some browsers work better with WhatsApp than others

  • WhatsApp Web makes it possible to simultaneously access your account on your phone, tablet, or computer.

  • Some users claimed that WhatsApp Web is not connecting, and they have to do some preliminary checks in order to fix this issue.

  • If web.whatsapp.com refused to connect, you can switch to another browser found in this article, and enjoy its features!

  • Also, if web.whatsapp.com unexpectedly closed the connection, try to fix the captive Wi-Fi hotspots by following the below steps.

  • Built-in VPN to help you browse safely

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  • WhatsApp, Facebook Messenger and Telegram included

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Phone and computer connection issues are the two main reasons you can’t send or receive messages on WhatsApp Web.

For the phone, your session is an extension of the messaging client, so WhatsApp Web connects to your phone to sync the messages so you can see them on both devices.

Therefore, to use WhatsApp Web, you need an active account on your smartphone, but if you cannot connect to Whatsapp on your phone then the Web version won’t work either.

If the phone is still not connected to WhatsApp web, there may be a connection issue on your computer.

We’ve listed some solutions to help you fix things if web.whatsapp.com refused to connect, so try them all.

Quick Tip:

Access WhatsApp web using a browser equipped with specialized support for the messenger, like Opera. It has a pre-installed WhatsApp integration, you just have to add your credentials.

Plus, it’s available on all major platforms, so you can access WhatsApp web from pretty much any device. You get non-intrusive notifications about new messages and can reply instantly, without having to open a new tab.

Why does WhatsApp Web show phone not connected?

Your phone would require to be connected to the Internet in order to access WhatsApp web to complete the linking and authentication process. So if that’s not done right, there is a chance that Whatsapp link a device feature is not working.

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Stay connected with your peers using this fast browser with quick access to messengers and social media!

Other than that, it could be misconfigured settings, issues with the connection, or even using an outdated version of WhatsApp, behind the problem

Can I login to WhatsApp Web without scanning the QR code?

You can’t login to WhatsApp Web without scanning the QR code but there’s a workaround that doesn’t involve the phone. All you have to do is download Bluestacks, and then install WhatsApp through it.

Now, this wouldn’t be WhatsApp web but a mobile version of the app running on the computer. And, this is what Bluestacks does, allows users to run Android apps on Windows and Mac.

Besides, you can download WhatsApp from the Microsoft Store and use the desktop version of it, though here you would have to scan the QR code the first time.

What can I do if my phone won’t connect to WhatsApp Web?

1. Relogin to fix phone not connected when locked to WhatsApp Web

  • Press the ellipsis at the top-right and select Log out from the menu.
  • Again, click Log out in the confirmation prompt.
  • Once done, follow on-screen instructions to log back in.

Before trying any fixes below, you need to ensure you have a strong and stable internet connection both on your phone and computer to use WhatsApp Web.

Usually, if the connection is off, a yellow bar will display at the top of the chat list that reads ‘computer not connected’ so check if the connection is active.

Some PC issues are hard to tackle, especially when it comes to corrupted repositories or missing Windows files. If you are having troubles fixing an error, your system may be partially broken. We recommend installing Restoro, a tool that will scan your machine and identify what the fault is.Click here to download and start repairing.

Expert tip:

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If it persists, refresh the page, or log out then log back in to reactivate your web session.

If WhatsApp web is not working on Chrome, make sure to update the browser. Also, do this for Firefox, Opera, Safari, or Microsoft Edge to use the service. Internet Explorer is not supported.

Check whether you’re on a managed Wi-Fi network like in your office or school/college, as the network may be configured to block or limit WhatsApp Web connections.

2. Fix connection problems on Windows and phone

  • Restart your phone, or turn it off and back on again.
  • Update WhatsApp to the latest version.
  • Open your phone’s Settings, tap Network & Wireless, and then tap on Airplane mode. Toggle to turn Airplane mode on and off, toggle to turn Cellular data on, and/or toggle to turn Wi-Fi off and on.
  • Try connecting to different Wi-Fi network.
  • Ensure Wi-Fi stays on during sleep mode.
  • Reboot your Wi-Fi router.
  • Check with your mobile provider whether there’s an issue.
  • Visit the Microsoft website and confirm the APN settings are configured correctly.
  • If you have a Windows Phone made by Nokia, download and use the Connection Setup app from Microsoft Store.
  • Upgrade your Windows Phone operating system to the latest version available for your model.
  • Contact the network administrator for Wi-Fi connection troubleshooting. This applies also if you’re on a public Wi-Fi like your campus or corporate, and it has firewall restrictions.
  • Don’t use WhatsApp with proxies or VPNs as this may affect the connection.

These steps also work with Android or iOS phones, but, with subtle differences in settings.

If your phone is not connected to WhatsApp Web, it could be an internet connection issue or your phone’s settings. To resolve this, follow the above recommendations. These would also work if you have to unlock to link a device when WhatsApp is not working.

In case your Windows 10 laptop doesn’t recognize your Lumia smartphone, follow the simple steps from our guide to fix the issue.

3. Fix Captive Wi-Fi hotspots

Sometimes, when your phone is not connected to WhatsApp Web, check for any notification from WhatsApp reporting that you may not be able to connect over a specific Wi-Fi connection.

If this is so, then you may be on a captive Wi-Fi network. Such hotspots require you to sign in before connecting to the internet.

If you’re on such a connection, you can either disconnect from it and then use your cellular data to connect to the internet, or log into the Wi-Fi network and navigate to your home page.

If the issue persists even when you’re signed in, disconnect from the Wi-Fi and forget the connection in the Wi-Fi settings, or check with the network admin to ensure you can connect through the Wi-Fi hotspot.

How can I use WhatsApp Web when my phone is offline?

You don’t have be to be connected to the Internet the whole time to use WhatsApp web. Now, once you have completed the linking process, you would remain connected even if the phone is offline.

So, you need a stable Internet connection on the phone only during the initial setup, and can then use WhatsApp without it. Besides, you can also use Bluestacks or the WhatsApp desktop app to access it while keeping the phone offline.

That’s all you need to know about WhatsApp web and the ways to fix things when phone is not connecting to it.

Also, find out what to do if WhatsApp web shows that the browser is not supported.

Let us know if you managed to resolve the issue or if you’re experiencing specific issues, by leaving a comment in the section below.

  • Device Connection ErrorWhatsApp Web issues

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