So, you just got a new Ring Stick Up Cam, and you are excited to test out its night vision and infrared capabilities, but you realized that in the daytime, your display is still black and white rather than the color it usually is. Why is this the case?

Ring Stick Up Cams have a night vision mode that displays a black and white video, and sometimes the display can be stuck even when it is daytime. This can be fixed by checking your Ring’s infrared settings, but there might be other issues causing the black and white display.

In this article, we will break down some of the reasons your Ring display is only showing black and white and some solutions that can help.

Night Vision and Infrared Settings Need Adjustment

Chances are, the reason you only see your Ring Stick Up Cam’s view in black and white could be that your night vision settings are not set up properly. The night vision setting on your device will give you a black and white display, but it should only work at nighttime.

The Ring Stick Up Cam is one of many devices with a night vision setting to keep you in the loop of what’s happening near your home, even at night. The feature allows you to see during hours where there are very low light conditions; this is done using infrared technology to create the black-and-white image you’re probably seeing now.

To fix an infrared issue, you can start with these steps:

  • In your Ring app, hit the three dots on the top right corner.Go to your Settings.Tap the Gear Icon next to the device you want to fix.Underneath Video Settings, tap the Night Vision button.Change to Auto.

The infrared feature can sometimes just get “stuck,” so this auto function will help clear up that issue if you see it happen.

The Camera Needs Repositioning

Now, the problem can be as simple as your Ring camera is just in the wrong place. These cameras can only take in a certain amount of light, and sometimes they get too much or too little.

A simple fix is seeing where your Ring camera is set up and how much light it is getting. It could be an overhead porch lamp causing the weird view or maybe trees and bushes in the area disrupting the image.

From there, all you can do is move it to a place where these disruptions are less likely to happen. This might take some time to figure out, but you can test your camera using the Live View setting on your phone or other mobile devices.

The Stick Up Cam Needs a Reboot

Now, if the problem persists, you might just have to reset your camera. Your problem could just be a system error that a quick reset can fix. Ring has a whole article dedicated to the setup of a Stick Up Cam here, but we’ll break down just the reset steps:

  • Hold down the orange button found on the back of your camera for 20 seconds.After releasing, the light on the back will begin to flash, indicating that it is resetting.Give it a minute to fully process and press the orange button again to bring it back to setup mode.

Setup Mode will allow your Ring device to reconnect to your home’s Wi-Fi. You’ll know that you are in setup mode again when the light on the back of your device begins to pulse.

Call Ring Customer Support

If all else fails, you can contact Ring support to guide you through the next steps. The Ring Support Line is open 24/7 to answer any questions or concerns you might have with your device. If the black and white issue continues after trying these simple fixes, you might want to reach out and see if there are any other steps to be taken to bring your Live View back to normal.

Conclusion

Only being able to see a black and white view on your Ring can be frustrating. The problem could be as simple as interference on your porch or near your device. It could also just be an issue with your settings and how your infrared is working.

These are some of our easy fixes to getting your Ring Stick Up Cam to work properly again. It’s important that you test out all of these fixes on your camera to determine the problem and how to avoid an issue like this in the future.